Overview

Thank you for shopping with Hair Spike. We strive to provide high-quality hair care products and exceptional customer service. If you are not satisfied with your purchase, our return and refund policy is outlined below.

Return Policy
Our return policy lasts for 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, unsealed, and in its original condition.
  • The original packaging and all tags must be attached.

All returned items will undergo a quality inspection process to ensure they meet our return criteria. If a product is returned in an inadequate condition, we reserve the right to return it to the customer without a refund.

Refund Policy
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed within 5-7 business days to your original method of payment.
  • If the return is rejected due to non-compliance with our return policy, the item will be sent back to you, and no refund will be issued.

Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on used or opened hair masks. Additionally, items purchased on sale or through special promotions are non-refundable.

Return Shipping
Customers are responsible for covering the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the original shipping fee will not be included in the refund amount.

How to Initiate a Return
To return your product, you should mail your product at our address.

To initiate a return, please contact our customer support team at [Your Contact Information] with your order details and reason for return. We will provide further instructions on the return process.

If you have any questions or concerns, feel free to reach out to us at [Your Email Address] or [Your Phone Number]. We appreciate your trust in Hair Spike and look forward to serving you again!

Hair Spike Team

Need help?

Contact us at info@hairspike.com for questions related to refunds and returns.